Please read these Terms & Conditions carefully before using www.thegownlounge.com.au (the Website) to browse or buy items.

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ABOUT THE WEBSITE

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The Gown Lounge sells fashion clothing items under two main criteria, New With Tags (never worn) and second-hand. The Gown Lounge is not affiliated with or endorsed by any designer, manufacturer, retailer or brand of items for sale. 

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By using our Website (www.gownlounge.com.au) or related social media platforms owned and operated by us, including making a purchase through the Website or through the physical, home-based store in the suburb of Ferny Hills, Brisbane, you agree to be legally bound by these Terms & Conditions (Terms).

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The Gown Lounge reserves the right to modify these Terms from time to time at our discretion and without notice to any party. All visitors and users of our Website are responsible for reviewing this page periodically and familiarising themselves with the Terms & Conditions that apply at that point in time.

Your continued use of the Website or our Services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the Website or the Services.

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The Gown Lounge reserves the right, at its sole discretion to block or ban anybody who is in violation of these Terms & Conditions or any other policies contained in the Website from using the Website or any of it Services.

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USE OF THE SERVICES

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Our Services, including but not limited to the placing of an an on-line order via the Website, is not intended to be used by children under the age of 18. If you are under 18, any use of our Services must be with the involvement of a parent or guardian. By accessing or using our Services, you warrant and represent to us that you have read, understand and agree to be bound by these Terms and that you are over the age of 18 years of age, have the right, authority and legal capacity to enter into a legally binding agreement and to abide by these Terms.

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You agree that you are responsible for your access to our Services and for ensuring that any persons that may access the Services through your internet connection are aware of and compliant with, these Terms.

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When provide your personal details to us, verbally, by placing an on-line order, or viewable on a electronic banking receipt, you warrant and represent that the details are accurate and that you are the account holder or authorised nominee of the contact number that you provide to us.  You consent in advance to being contacted during our usual business hours for matters in relation to customer service and order confirmation/assistance.

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The item descriptions and prices we charge for our clothing is listed on the website. When using our Service to purchase an item, you agree that:

(i) You are responsible for reading the full item listing before making a commitment to buy it;

(ii) You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

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The prices we charge for our clothing is listed on the website. We reserve the right to change our prices for items displayed at any time, and to correct pricing errors that may inadvertently occur. 

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All of our Terms & Conditions and Policies that are linked to, or in the Website, including our Privacy Policy, are incorporated into these Terms. You agree to comply with all such Terms when accessing or using our Services.

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PURCHASE TRANSACTIONS

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The Gown Lounge sells new and second-hand clothing via its physical, home-based store, website and its associated social media platforms. All prices and fees are quoted in Australian dollars. Buyers are responsible for paying the correct postage costs associated with every order and any consequent item returned by mail.

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To make an online purchase the buyer can is not required to create an online account. They buyer's contact details are automatically required in the online ordering process. This process requires a valid credit card or Paypal account. By agreeing to pay for a transaction with your credit card, you therefore authorise us to charge your credit card. After you have paid for your items, The Gown Lounge will issue you with a receipt to confirm that your payment has been received. We never store your payment method on file nor share that information with any third party.

The availability of items for sale and listing prices are subject to change at any time without notice.

 

The Gown Lounge reserves the right, in its sole discretion, to limit the amount of time an item may remain in a customer’s shopping cart.

 

We aim to avoid any mistakes but if an item is listed at an incorrect price or contains incorrect information we reserve the right, at our sole discretion, to refuse or cancel any orders placed for that item.

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Please note that you cannot cancel or amend an online order after the payment process has completed (except as required by Australian Consumer Law).

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​WARRANTY & RETURNS

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The Gown Lounge will refund or exchange a purchase only if:

i)    the item is found to have a manufacturing defect;
ii)   was not represented accurately in the item description;
iii)   you received a different item to what was ordered; and
iv)   the item is returned unworn, unmarked & with original tag intact 

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To lodge a return claim you must contact The Gown Lounge within 10 business days from date of purchase.

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The Gown Lounge will at its sole discretion, either refund or substitute an item free of charge to you. We will pay for the standard delivery of the substituted item to you if your claim has been successful. 

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Please be aware that we cannot take responsibility for any lost or damaged packages

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See our Shipping, Exchanges & Returns Policy for more details on our Strict Returns Criteria.​​​

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