What information do we collect?

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This Privacy Policy (Privacy Policy or Policy) outlines how your information is collected, used and disclosed when you access or use our Services as defined in our Terms & Conditions.  You agree to comply with all Terms when accessing or using our Services, including this Privacy Policy.

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We collect information that you provide to us via use of our Services as well as through any other means used to contact us. This may include your name, e-mail address, organisation, mailing address & phone number.

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When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

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How do we use your information?

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We may use the information we collect from you when you create an account, purchase products, respond to marketing communication, surf the Website, or use our associated social-media platforms.

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How do we protect visitor information?

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We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.  This Wix-created Website automatically comes with HTTPS security protocol and is validated with a Secure Socket Layer (SSL) certificate.

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This Website utilises the Stripe payment gateway provider (debit/credit card transactions) and Paypal. By using these payment platforms on our Website you agree that you are aware of the separate security protocols of these providers.

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Do we use "cookies"?

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Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We do not use the information collected on our behalf except to help us conduct and improve our business.

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You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (eg Microsoft Edge or Google Chrome) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders by phone or email.

Do we disclose the information we collect to outside parties?

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We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term "outside parties" does not include The Gown Lounge website or physical in-home shop. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site Policies, or protect ours or others' rights, property, or safety.

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However, we do not share any personally identifiable visitor information of any kind to other parties for marketing, advertising, or other uses.

How can you remove or modify information you have provided to us?

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You can by modify your details in the "My Account" section. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

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In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. However, we strive to protect the integrity of our site and welcome any feedback about these linked sites (including if a link does not work).

Changes to our Policy

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If we decide to change our Privacy Policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This Policy was last modified on August 22, 2021.

Online Policy Only

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This online Privacy Policy applies only to information collected through our Website and not to information collected offline.

Terms & Conditions

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Please also visit our Terms & Conditions page detailing the use, disclaimers, and limitations of liability governing the use of our Website & Services.

Your Consent

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By using our site, you consent to our Privacy Policy.